Shipping policy
Shipping Policy
At Momshell, we are committed to delivering high-quality products to mothers across the country. Due to the high demand for our convertible diaper bags, we work diligently to ensure every order meets our quality standards before leaving our warehouse.
1. Order Processing Time
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Processing & Handling: All orders are processed within 3–5 business days.
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High Demand Notice: Please note that during peak seasons or promotional sales, processing may take slightly longer. We appreciate your patience as we prepare your Momshell gear with care.
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Once your order is dispatched, you will receive a confirmation email containing your tracking number.
2. Shipping Times (USA)
Standard shipping within the United States typically takes 5–12 business days after the order has been processed.
Note: Delivery times are estimates and may vary depending on your local postal service or external factors such as extreme weather or carrier delays.
3. Order Tracking
Transparency is key. All orders include real-time tracking. You can monitor your package’s journey directly on our website using the "Track My Order" feature or through the link provided in your shipping confirmation email.
4. International Shipping
We proudly ship worldwide. Delivery times for international orders vary (typically 10–20 business days) depending on the destination country and local customs processing.
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Customs & Duties: Momshell is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
5. Address Accuracy
The customer is responsible for providing the correct shipping address. If a package is returned to us due to an incorrect address, a re-shipping fee may apply.
6. Customer Support
Your peace of mind is our priority. If you have any questions regarding your shipment, please contact our support team at Pocketpink64@gmail.com. We aim to respond to all inquiries within 24 hours.